Discrimination complaints based on disability make up more than half of all reported fair housing complaints. The root cause of these complaints often lies in ignorance of the law, resentment, or the mistaken belief that one knows better than the Department of Housing and Urban Development (HUD) and the Department of Justice (DOJ). Service professionals, who frequently interact with customers, are commonly confronted with situations, questions, and conversations beyond their area of expertise. This can lead to misunderstandings, confusion, and even fair housing complaints.
In many communities, service team members are not responsible for deciding what is reasonable, which requests to approve or deny, or how to conduct an interactive process session. Nevertheless, it is crucial for all service team members to be trained in the basics of fair housing. They need to understand why certain requests, which might seem like special treatment, are actually reasonable accommodations or modifications. Moreover, they should know how to handle common questions from customers about other residents and their animals, parking spaces, and other "special privileges."
Additionally, team members must be aware of how easily they can inadvertently violate a resident's privacy or provide enough information for someone to "game the system" in gaining unfair advantages, such as turning a pet into an assistive animal or securing a reserved parking space.
Webinar Objectives
Webinar Highlights
Who Should Attend
Regional/Area Managers, Community Managers, Service Managers/Supervisors, Service Technicians, Training and HR Professionals.
Date | Conferences | Duration | Price | |
---|---|---|---|---|
Oct 23, 2024 | How to Avoid the Ten Most Common Fair Housing Pitfalls for Maintenance Professionals | 60 Mins | $199.00 | |
Sep 10, 2024 | Protecting Your Property: Managing Squatters, Evictions, and Tenant Damage! | 120 Mins | $299.00 | |
Aug 22, 2024 | Navigating Fair Housing Compliance in Collections and Evictions | 60 Mins | $199.00 | |
Jul 18, 2024 | Uninvited and Unwelcome: Dealing with Squatters Effectively and Legally | 60 Mins | $199.00 | |
Jun 18, 2024 | Is It Still a Zoo Out There? Recent Developments in Managing Assistance Animal Requests | 60 Mins | $199.00 | |
May 21, 2024 | The Latest on HUD's Disparate Impact Rule & Background Checks! | 60 Mins | $199.00 | |
May 06, 2024 | 2024 Fair Housing Compliance Review and Mid-Year Updates: Navigating New Rules, Protected Classes, and Regulatory Changes! | 100 Mins | $199.00 |