60% of customers stop doing business with any given business because of the way they are spoken to or treated by a staff member. People are stressed for many reasons; concern for their future, unable to pay their bills, worried about their and other’s health and what our world will look like in the future.
Join this session by expert speaker Anne Sadovsky, where she will discuss how to stay calm when residents are upset and blaming. She will also explain how to use words that work to create a peaceful environment and keep satisfied residents. You will develop skills in resolving conflict, keep you customers, live a more peaceful life and maintain a kind and gentle workplace.
Webinar Objectives
Today people have a short fuse, get angry, take their personal problems out on your team members. We forget that the customer is OUR paycheck. This webinar will help you learn How to calm hostile people.
Webinar Agenda
Webinar Highlights
Who Should Attend
| Date | Conferences | Duration | Price | |
|---|---|---|---|---|
| Dec 12, 2023 | Building a Positive Online Presence: Harnessing Social Media for Property Management | 75 Mins | $199.00 | |
| Oct 26, 2023 | What Fair Housing Testers Are Looking For Today | 75 Mins | $199.00 | |
| Feb 06, 2023 | People are Stressed and Angry; Keep Your Cool, Your Customers and Others! | 60 Mins | $199.00 | |
| Oct 18, 2022 | Pot, Pit Bulls, Parking and Perps: Navigating Fair Housing's Current Challenges! | 90 Mins | $199.00 | |
| Jul 21, 2022 | Fair Housing Costly Mistakes And How To Avoid Them! | 75 Mins | $199.00 | |
| May 24, 2022 | What HUD Paid Shoppers and Testers Look For That Can Get Your Property Sued | 75 Mins | $199.00 | |
| Aug 26, 2021 | Everything You Need to Know Now About Fair Housing | 90 Mins | $199.00 |
